PRINCIPLE RESPONSIBILITIES: Under the direction of the AP Eligibility Manager, responsible and accountable for significant portions of the 4Cs Alternative Payment Program: PRIMARY DUTIES: 1. Certify eligibility and need of clients (45%): Conduct certification and re-certification meetings with new and existing parent participants in accordance with California state regulations, funding terms and conditions, external audit standards and 4Cs policies and procedures. Submit all completed family case files to AP Training Specialist for approval of authorized care. Provide excellent customer service, technical assistance or referral service to parents who have questions about their case files, the AP program, payments to their providers or any other general parenting or child care issues in accordance with APP Eligibility Department performance standards. 2. ... read more