ASAP SALARY: DOE Do you enjoy interacting with people? Do you have front line Help Desk experience? Are you searching for a lateral or career move within an IT environment, preferably legal? Then this position in the IT Department of a prestigious national law firm is made for you!Job Description:To provide the first line of support to end users, perform user account and computer setups, and assist Level 2 and 3 engineers as needed. Responsibilities:* Principle role is end-user support. * Position requires previous front line help desk experience including: identifying, diagnosing and resolving client issues, as well as occasionally addressing network and server issues and assisting network operations staff. * Answer Help Desk calls in a courteous and friendly manner at all times.* Enter calls in Help Desk software* Monitor Help Desk messages; enter issues into Help Desk software; contact users and resolve issues.* Position requires experience supporting desktop applications including MS Office Suite, MS Outl ... read more