Jon Ha
12810 Camrose Avenue
Saratoga, CA 95070
Cell: 408-828-5794
e-mail: jon_ha7@yahoo.com
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OBJECTIVE:
To obtain a challenging position to utilize my strong analytical, technical, and communication in the fields of data management and business consulting
WORK EXPERIENCE
Cisco Systems, Milpitas, Ca.
BusinessAnalyst/Channel/Quoting Support Team [5/08-present]
•Responsible to partners with business clients on operational support processes and technology
•Define process improvement initiatives that result in increased operational productivity, process optimization, and achievement of business goals
•Responsible for defining metrics for ongoing measurement of operational processes and analyzing customer trends including acquisitions cost and retention.
•Frequent interaction with peer and functional peer groups at various management levels to assist with forecasting and capital planning
•Assist high profile partners with creating and correct quotes using internal tool, CSCC
•Update partners using internal case tracking, Right Now Tool while meeting SLA to partner satisfaction
Instill Corporation, San Mateo, Ca.
Technical Support Engineer/Data Manager [10/05-4/08]
•Provide expert and creative solutions to helpdesk partners to ensure consumer satisfaction
•Respond to and resolve issues received by support cases in accordance with company standard
•Create data sources, data feeds, and schemas to provide accuracy to cleansing process to provide acceptable results for multi million dollar foodservice companies
•Manage major client account and invoice data to ensure data is acceptable, accurate, and consistent
National Credit Reporting, San Jose, Ca.
Operations Manager [12/03-9/05]
•Manage all daily operations of employees within office
•Analyze reports with large amounts of data to ensure absolute accuracy before providing information to clients
•Provide internal and online technical support to developers, employees, and clients
EDUCATION
San Francisco State University [2003]
Bachelor of Sciences in Business Administration - concentration in Management
Minor: Computer Information Systems
SKILLS
•Strong analytical and problem solving skills
•Excellent managerial and communication skills
•Self-starter, can do it attitude, able to multi task and meet deadlines
•Can work independently and as part of a team
•Proficiency in PowerPoint, Word, Excel, Access, and other Window-based applications
•Fluent in Cantonese
- it's ok to contact this poster if you are a potential employer or other principal
- Principals only. Recruiters, please don't contact this job seeker.
- it's NOT ok to contact this poster with services or other commercial interests
