NewEra Software, an industry leader since 1990 located in Morgan Hill, has an immediate opening for a Technical Support Analyst. Candidate must have MVS-z/OS experience. Strong JCL knowledge is also required. Duties include phone and email support for domestic and international customers, working with them to analyze, troubleshoot and resolve software support issues. Must be able to work closely with Account Managers on new evaluations and walk prospective customers through download and installation processes. Good oral and written communication skills required. Candidate will be expected to host webcasts that demonstrate the capabilities of NewEra products to technical users and prospects. LINUX, UNIX, Windows and Network experience a plus. 401K, Medical, Dental and Vision offered.

• Compensation: DOE
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