Justin.tv is looking for a Community / Payments support person. This person will answer email support about general site questions and billing issues. We are looking for someone who can not only do the job as it exists today, but identify areas in the job to apply scalable technical solutions, investigate new tools for support ticket management, and figure out how to scale the support team as the site and company grows. This job has the potential to turn into a management position.
Responsibilities
• Answer customer support emails about site issues and payments questions
• Investigate new tools / new methods for streamlining the support process at Justin.tv
• Identify site issues and pass along relevant feedback to the QA and Product teams
Qualifications
• Excellent written communication skills
• Good working knowledge of the Internet
• Previous support experience a plus
To apply, please send your resume along with a very concise (one to two sentence) reply to each of these questions:
1. What do you think is your most impressive accomplishment? (Doesn't need to be work related.)
2. What websites do you use most online?
3. Why do you think you'd be the best fit for this job?
4. Why do you (really) want this job?
Please put the questions, along with your answers at the top of your email.
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Justin.tv is the largest live video site on the internet and is growing at an exponential rate. Our mission is to make live video fun and easy to use and for the past two years we've been doing exactly that. Since we opened up our broadcasting service in October 2007, we have registered over 8 million users. In the past twelve months, our traffic doubled four times; recently jumping into the Alexa Top 250 Global websites.
The people here are smart, friendly and driven. We have MIT dropouts, robot-builders, and PhDs. We come from a wide range of backgrounds and experiences. You'll find us very welcoming, and you'll definitely learn a lot from the people around you.
We treat ourselves well. Everyone sits down to a free catered lunch together on week-days. Full-time employees enjoy great benefits, including a fantastic health plan that includes dental and vision and subsidies for gym memberships and commuting costs. Our office is comfortable, naturally well-lit, and one block from SF Caltrain. Check out the live stream at
http://www.justin.tv/officecam.
If you want to work on a massive, consumer-facing product that is enjoyed by over 30 million people every month, Justin.tv is the right place for you.
- Compensation: Competitive, BOE
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.
