MUST HAVE ORACLE CLINICAL EXPERIENCE TO BE CONSIDERED.


Job Description:
Support all help desk activities for BioPharm clients and internal resources. Must have at least 1+ years experience with Oracle Life Science applications/Functional Experience.

Job Responsibilities:
• Manage tickets in the online Help Desk support system
• Handle and resolve incoming requests and tickets from internal resources and external clients
• Maintain Knowledge Base
• Enter Service Requests into the Oracle Metalink system for BioPharm hosted and support clients
• Monitor Oracle Metalink for new releases and patches for the Life Sciences applications and inform interested parties as appropriate
• Search Metalink for known issues, bugs or patches as necessary
• Provide RDC site support to BioPharm clients as required


Job Requirements:
Education and Experience:
Mandatory
• 1+ years experience with Oracle Life Science applications
Desirable
• 1+ years experience with Help Desk Support
• Bachelor degree or equivalent

Technical Requirements:
Mandatory
• MS Office
• Experience with ticket management systems
Desirable
• SQL
• HTML
• Application administrator skills

Other:
Mandatory
• Reference Team Player Job Description

• Principals only. Recruiters, please don't contact this job poster.
• Please, no phone calls about this job!
• Please do not contact job poster about other services, products or commercial interests.