Aicent is looking for a Technical Support Engineer with a Technical BS Degree and 2-3 years industry experience.
We are looking for a high achiever with can do attitude and a Start-Up mentality.
We look forward to receiving your cover letter and resume.
Opportunity: Technical Support Engineer to work in our San Jose Headquarters
The ideal candidate for this position must be able to manage and work independently and responsibly on multiple tasks simultaneously.
The individual must be familiar with networking and able to perform actual work required to plan, configure, troubleshoot, and maintain
TCP/IP networks, and communicate effectively with customers and colleagues. The individual will be responsible to roll out networks
which involve planning, procurement, provisioning, and implementation. Comfortable working on a small team in a start up environment.
Summary:
As Aicents Technical Support Engineer for Americas, youll interface with customers and support them on all levels. Leverage your
background in, TCP/IP routing, Internet applications on mobile wireless handset, GSM/CDMA networking, and other related technologies
to deliver top quality support to our customers in these regions. Spanish language skills are a plus.
Responsibilities:
Provide customer support for Aicent network & application services
Monitor Aicent networks to report any faulty components or unusual performance
Interface with customers, troubleshooting to resolve issues via telephone and email
Assist customers in leased line circuit procurement, set-up circuit cross-connect, configuring routers and
switches, and provisioning network and application services
Effectively troubleshoot and recover network services quickly.
Ability to resolve technical issues in a professional and timely manner
Present a professional interface to solve problems and instill customer confidence
Deliver data network projects as part of a team
Occasional Travel required
Required Experience:
Excellent verbal and written fluency in English
2-3 years of industry experience in Technical Support or in an equivalent engineering role involving
troubleshooting customer issues.
Knowledge of: TCP/IP, OSPF, MPLS, BGP, GTP, L2/L3, GSM/CDMA wireless data
Solid analytical and troubleshooting capabilities
Track record of successfully identifying and resolving customer issues
Familiar with Windows operating systems
In-depth knowledge of Cisco router configurations and Cisco product family
BS Degree in one of the following areas: CS, CE, EE, ME, or IS
About Aicent
Aicent develops and delivers innovative mobile data services to mobile operators, Internet service providers, and enterprise
customers by building a bridge between the IP and mobile wireless world and delivering powerful wireless data communications
services. Aicent is the leader in international mobile data interconnection and roaming services, including SMS, MMS, GRX and
other services, to the top mobile operators worldwide. Aicent services reach nearly 300 wireless/mobile operators worldwide.
Aicents strong expertise in TCP/IP technologies, GSM/CDMA data and Internet network management, wireless data solutions,
and telecommunications services, makes Aicent a major player in the convergence of the Internet and the wireless mobile network,
one of the fastest growing segments in telecommunications today. Aicent is instrumental in driving mobile data industry growth
as the market migrates from 2G, 2.5G, 3G, 4G and beyond.
Aicent is headquartered in San Jose, California, with regional sales and support offices in North & South America, Asia, and Europe
and has a worldwide customer base.
Come and help us build the future for mobile communications services at Aicent!
Aicent offers competitive compensation packages and benefits, including stock options for permanent employees.
Please send resume and cover letter to:
ping.chen@aicent.com; and jobs@aicent.com
- Compensation: DOE for 2-3 yrs exper - BS Tech: CS/CE/EE/ME, etc.
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.
