LEAD MANAGEMENT SPECIALIST for LiveVox
Full Time 40+ hours per week
COMPANY DESCRIPTION
LiveVox is the first provider of hosted dialer solutions for the credit and collections industry. Breakthrough, patented technology and deep industry knowledge allow LiveVox to assist clients with optimizing their operations and collection strategies. Private, carrier-grade VoIP networks enable LiveVox to maximize the productivity of leading credit, collections, debt purchase and call center organizations at the lowest cost of ownership in the marketplace. LiveVox is headquartered in San Francisco with sales and support staff in offices located in California, Georgia, New York, and Texas.
-www.livevox.com
JOB DESCRIPTION
POSITION SUMMARY
Lead Management Specialist works for the Project Manager and will be responsible for responding to customers and internal inquiries/issues via phone and/or e-mail to setup and support new clients.
DUTIES AND RESPONSIBILITIES
Work with Account Executives and Customers to bring business requests into standard product line offerings.
Learn LiveVoxs technology, policy & procedures, and tools to effectively provide quality technical support and customer service to LiveVox customers
Demonstrate strong follow-through and consistently keep commitments to customers
Research, troubleshoot/debug to determine root cause
Escalate as necessary to the Technical Support Manager/Team Lead
Participate in department training and team meetings
Clearly document the communication and steps taken
Other duties as assigned
QUALIFICATIONS
Be flexible to work in a 24/7 environment.
Person in this position is expected to be a self-starter, is resourceful and possess a strong customer service attitude.
Bachelor degree Preferred; Degree in Computer/Systems Engineering or related discipline and/or experience in a related field a plus
ESSENTIAL SKILLS AND ABILITIES
Proficiency in all MS Office products.
Proactive nature; motivated and comfortable in a less structured work setting.
Strong Excel Skills/Knowledge
Strong Communication Skills (Phone and Email).
Strong interpersonal skills.
High attention to detail and organization.
Salesforce experience is a plus.
Excellent teamwork skills.
Ability to address and resolve time sensitive issues and meet work deadlines.
Ability to multitask and work under dynamic conditions and constraints.
Call Center Experience in a technical environment is a plus.
Collection Agency Experience is a plus.
Technical background with experience in SQL is a plus
*******Only Emails with "Entry Level Lead Management Position" in the subject will be considered*******
- Compensation: 30K + based on experience
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.
