Meru Networks designs and sells wireless network solutions. Our product overview page http://www.merunetworks.com/products/index.php gives an overview of what we sell. We provide customers with the wireless network infrastructure so their employees can access networks wherever they are within the company’s facilities. This is a hardware solution with embedded software. The most prominent markets for this solution are healthcare, education, retail and financial. We are growing revenue by 100% year over year, are one of the three leaders in the wireless network industry and have the most unique and technologically advanced solution in the market. Our stated goal is to go IPO at the appropriate time.

We’re looking for someone who can join our Technical Customer Support team in our Sunnyvale headquarters. This group supports our installed product base throughout the Americas. This is a great opportunity to join a fast-growing leader in the WLAN market.

It is imperative you have strong networking technical skills for this role, preferably in Levels 2 & 3.

Required Skills
•Ability to troubleshoot 802.11 wireless networks, both the RF elements and control elements.
•Solid understanding of common enterprise network architectures.
•Competency with 802.11 network design, including routers, bridges, switching, VLAN, access points, etc…
•Ability to perform basic TCP/IP network administration and troubleshooting including root cause failure analysis.
•Working Knowledge of VoIP protocols; SIP, H.232…
•Understanding of security protocols; VPN, Radius, WPA, WEP…
•Prefer Linux, Microsoft, and Apple system administration proficiency.
•Ability to use various software and hardware debugging tools.

Required Experience
•5-8+ years experience in customer support with systems technology companies.
•Participate in product teams to ensure product supportability and develop support methodologies.
•Strong case management using both automated and semi-automated systems.

Responsibilities
•Provide customer support for level 1 and level 2 escalations.
•Stand-by for 24x7 support calls.
•Occasional travel to support on-site locations.
•Escalate as required to ensure rapid resolution of open cases.
•Maintain accurate and timely call records.
•Publish weekly call statistics reporting.
•Manage/enhance the support website.

Education

BS-EE or equivalent.


If you are interested, please email your resume to danstar@merunetworks.com for immediate consideration.

• Compensation: DOE
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