HELP DESK ANALYST
We're Easton-Bell Sports... We make gear. Football Gear. Hockey Gear. Bike Gear. Snowboarding Gear. Baseball Gear. And we're growing.
Our IT-help desk team needs to you to help us stay strong.
Summary: This position is responsible for the on-site computer (hardware, software and networking) support at our Santa Cruz location. The right candidate will manage the IT needs through digital trouble tickets and in-person requests.
Below, you’ll find the particulars, but broad-based knowledge (including MAC) and a willingness to provide excellent customer service is a must.
Contact: https://home.eease.com/recruit/?id=472606
No phone calls please. Secondary sources will not be considered for this position. Easton-Bell Sports is an Equal Employment Opportunity company.

Job Summary
The Service Desk Analyst provides prompt and courteous support to internal staff on all company supported applications by answering requests/questions concerning equipment, software and hardware. The Service Desk Analyst addresses all user inquiries and complaints with the highest degree of professionalism and product knowledge.

Essential Functions:
• Manages ticket queue generated from emails and a self-service portal. Field telephone calls and walk-up requests for technical support on a variety of technologies.
• Installs new PC equipment and software per company specifications, policies and procedures.
• Troubleshoots hardware and software issues and make needed repairs.
• Assists end users with software and hardware training/instruction as needed.
• Develops user documentation for improved user efficiency.
• Assists users in automation of repetitive processes including batch jobs, reports, etc.
• Performs maintenance on printers, copiers, fax machines, scanners and RF equipment.
• Maintains supplies for printers, copiers, fax machines using company-approved vendors.
• Maintains ServiceDesk application utilizing ticket handling processes.
• Escalates critical issues through appropriate channels.
• Performs backup maintenance of all internal systems per company standards.
• Provides computer/telephone orientation to new staff members.
• Assists with providing input on company application purchases.
• Ability to lift up to 40 pounds.
• Travel may be required.
• Occasional On-Call rotation and weekend/after-hours work as needed.
Education and Training:
• High school degree or equivalent required.
• Associate’s Degree/Bachelor’s Degree in Computer Science or related field highly desirable.
• Minimum three to five (3-5) years experience with PC administration, software/hardware support and troubleshooting required.
• Excellent proficiency with all MS Office and other standard applications used throughout the company.
• MAC experience highly desirable.
• SAP experience highly desirable.
• Strong working knowledge of desktop and laptop functionality.
• MCP or MCSE certification desirable.

Skills and Abilities:
• Strong customer service focus.
• Excellent verbal, written and interpersonal communication skills.
• Effectively communicates instructions and technical information in a clear, precise and understandable manner.
• Ability to maintain a high level of flexibility and to learn and support new applications.
• Solid comprehension and listening skills.
• Excellent analytical, troubleshooting and problem-solving skills.
• Strong teamwork skills with the ability to establish and maintain positive and effective working relationships with numerous departments and employees.
• Strong organizational, project management, multi-tasking and task prioritization skills.
• Self-motivated and self-directed with the ability to work with little supervision.
• Careful attention to detail and accuracy.

All applicants must apply at: https://home.eease.com/recruit/?id=472606 to be considered

• Compensation: based on experience
• Principals only. Recruiters, please don't contact this job poster.
• Please, no phone calls about this job!
• Please do not contact job poster about other services, products or commercial interests.