Position Summary:
Provide expert on-site and remote technical support

Responsibilities:
• Interact directly with our elite clients, supporting their IT needs, including:
o Cisco network administration
o Desktop/Laptop management
o Windows Server administration (2003/2008)
o Wireless hardware support
• Resolve various technical needs with minimal supervision
• Relationship management, anticipate and resolve client needs
• Document solutions and contribute to the company knowledgebase


Requirements:
Exemplary written and communication skills are a must, with the ability to communicate clearly and articulately with technical and non-technical staff. In addition, you must fulfill the following:
• Minimum 4 year degree or 2 year degree with CCNA or MCITP certification
• Minimum 2+ years in information technology
• Experience working with the following technologies:
o Windows and Mac hardware and OS
o MS Office 2007 / Entourage 2008, Exchange server 2003/2007.
o Remote communications technologies including RDP, terminal server, SharePoint, and VPN
o Network technologies including TCP/IP, printing, Active Directory, drive mapping, security
o Handheld devices including Treo, BlackBerry and iPhone, BES server a plus
o Outsourced technologies – file services, VOIP, exchange and OCS 2007.
o Virtualization technologies – Fusion, ESXi 3.5, vSphere 4.0, Parallels, Terminal Services – application sharing.
o Perform Moves/Adds/Changes and regular maintenance activities for desktop/laptop computers, telephones, and printers.
o Install and maintain software on Windows/Mac desktops, laptops and servers (including system patches and WSUS).
o Educate end users regarding computer and software operations, including basic “how to’s” and best practices. Typically performed one on one during daily tasks.
o Perform basic network troubleshooting (diagnose connectivity issues – including cabling, IP addressing, network drivers / settings, and communicate with network technician for additional troubleshooting).
o Coordinate with vendors for hardware parts / repairs / replacements.
o Test new software, system patches and Operating system images for conflicts with existing applications using a defined test plan.
o Create GPO or visual basic packages for software deployment and remote administration/diagnoses of devices.
o Determine group policy settings to meet policy requirements and or business needs.
o Use business writing skills to draft end user communications and documentation for departmental processes / procedures.
o Facilitate small to medium desktop projects using basic project management techniques.
• Strong management and organization skills, able to prioritize and manage multiple deadlines
• A passion for technology and customer service
Compensation:
$65-85K DOE. You will receive a communications and travel allowance, as well as medical, life, vision, dental and disability benefits.

Application:
Please send a cover letter with your resume telling us (1) what attracts you to Far Above Average, and (2) why you think you could be successful in this position. Add the text "ITPN01" to the subject line of your email.

• Compensation: $65-85K DOE + communications and travel allowance, medical, life, vision, dental and disability benefits.
• Principals only. Recruiters, please don't contact this job poster.
• Please, no phone calls about this job!
• Please do not contact job poster about other services, products or commercial interests.