BigFix Inc., is searching for a Contract Technical Support/Help Desk to be located out of our Emeryville, CA offices.
BigFix, Inc. is a leading provider of high-performance enterprise systems and security management solutions that revolutionizes the way IT organizations manage and secure their computing infrastructures. Based on a unique architecture that distributes management intelligence directly to the computing devices themselves, BigFix is radically faster, scalable, more accurate and adaptive than legacy management software. From Systems Lifecycle Management, Security & Vulnerability Management to Endpoint Protection, BigFix solutions automate the most labor-intensive IT tasks across the most complex global networks saving organizations significant amounts of time, labor, and expense. BigFix provides real-time visibility and control for millions of globally distributed computing devices. The BigFix customer list counts many of the world’s largest and most prestigious organizations in every industry including financial services, retail, education, manufacturing, and public sector agencies.
Responsibilities:
· Provides telephone and on-site support to end users on a variety of issues; identifies, researches and resolves technical problems
· Responds to telephone calls, email and personnel requests for technical support, tracks and monitors the problem to ensure a timely resolution
· Resolves PC software configuration problems and remotely installs software products or approved patches
· Troubleshoots computer problems, performs hardware and software diagnostics and coordinates needed repairs
· Resolves computer system problems, including coordination between users, product line specialists and components of the Local Area Network support staff
· Diagnoses, isolates and analyzes problems utilizing historical database records
· Documents user's problems through the use of an online problem management system including opening, updating status and closing problem tickets
· Monitors problem ticket queue to ensure all assigned tasks are completed within specified metric requirements
Requirements:
· Associates degree or equivalent in a related field; combination of experience and formal technical training may be substituted for formal education
· 3-4 years experience working in a HelpDesk or Support capacity
· Outstanding communications skills, both verbal and written.
· 2 years or more experience supporting Windows XP and Office 2007
· Cheerful, courteous, and helpful attitude and demeanor
· Blackberry, IPhone, RIM server experience a plus
· Ability to communicate technical solutions to non-technical individuals a plus
· UNIX, SQL, VMWare experience a plus
If interested, please apply to:
http://tbe.taleo.net/NA7/ats/careers/requisition.jsp?org=BIGFIX&cws=1&rid=187
BigFix is an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation.
- This is a contract job.
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.
