The Company
Based in San Francisco, Olive is manufacturer and retailer of high-end digital audio products (www.olive.us,www.olivehifi.com) seeking an experienced associate for phone-based customer support and sales.
The Position
Olive Media prides itself on delivering the highest quality customer service and support to its valued clientele and is looking for a friendly, well spoken and tech-savvy player to join our growing team. As part of Olive Customer Care, you will be responsible for handling inbound sales related inquires and product questions as well as providing support to current customers. This position requires a fair degree of technical savvy due to the nature of our products. Candidates with previous experience in either tech support or consumer electronics customer service is highly desirable. Audio-enthusiasts and music lovers welcome!
Compensation: Hourly rate based on experience and qualifications. Commission eligible based on sales results.
Location: San Francisco, SOMA
Job Type: Full-Time hourly position
Start Date: ASAP
Position Requirements
• Good listening and problem solving skills with keen ability to clearly communicate technology to a less-technical end user
• General technology and gadget savvy, including knowledge of basic home networking (routers, encryption, IP/DHCP etc.), digital audio formats (MP3, WAV, FLAC etc.) and audio related components (speakers, amplifiers etc.)
• Professional verbal and written communication skills
• Superior customer service and phone etiquette
• Ability to maintain a high level of service in a busy call environment
Contact:
If you have what it takes, please send your resume with a short cover letter and salary history to the address associated with this posting. (Subject Line: Customer Care Associate)
Web: www.olive.us
Olive is an equal opportunity employer.
About Olive:
Based in San Francisco, Olive brings the ease and accessibility of digital music to the home stereo in high-fidelity. Led by a team of music lovers, Olive makes the only hi-fi digital stereos and multi-room players that deliver a music experience without compromises. The result of five years of award-winning design based on customer feedback, Olive products allow you to experience all
your music in true hi-fi sound quality with easy digital music access and elegant design.
- Compensation: Hourly rate based on experience and qualifications. Commission eligible based on sales results.
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.
