For further information on the Academy:www.academyart.edu

Desktop Hardware and Software Support:

• Monitor incoming emails and phone calls to the Help Desk; assign and complete work orders using Intuit’s Track-It! Help Desk Software.
• Install, configure, upgrade, and maintain desktops, laptops, thin clients, networked printers, scanners, video cards, system boards, NICs, Wi-Fi cards, hubs, etc.
• Install, configure, upgrade, and maintain Windows operating systems: Windows 2000 Pro, XP Pro, and Vista
• Install, configure, upgrade, and maintain Windows PC applications: MS Office 2000/2003/2007 Pro, MS Outlook 2000/2003/2007
• Troubleshoot and resolve both hardware and software related PC problems.
• Resolve PC hardware issues: hard disk failures and replacements, hard disk data recovery, memory upgrades, system imaging, security updates and service packs.
• Install CAT5 cabling, trace and activate network data ports on network switches.
• Work with vendors to obtain price quotes and warranty replacements.
• Assist and train staff in MS Office, specifically Outlook and Excel, and basic PC/Network functions and the proper use of the company’s network resources.
• Document PC and network configuration, maintenance procedures, and PC inventory.
• Respond to the IT Help Desk Emergency support line after hours including weekends.
• Perform other help desk duties as needed.

• Active Directory: create and manage Windows NT logon accounts; manage global security groups; assigning NTFS file and folder permissions.
• Create and manage user Email accounts and general mailboxes in Active Directory’s Exchange Management System.
• Configure and support email, printing, file sharing, and access to network resources.
• Provide users with first and second level technical support.
• Research and resolve issues concerning user network access.
• Data Migration: Transfer data from workstations to assigned network directories (Outlook email, PST files, desktop data, bookmarks, etc.)
• Recover data from the server snapshots or from tape backups.
• Manage tape backup and weekly offsite storage rotation
• Perform morning and nightly checklist to verify proper function of network resources.

Requirements:

• Associates Degree required (or equivalent experience), preferably in Computer Science or Information Systems.
• Knowledge of basic computer hardware, including printers, routers, wireless cards, hubs, and switches
• Knowledge of Microsoft Windows operating systems TCP/IP, VPN, and Windows networking required.
• Experience in diagnosing and troubleshooting computer systems, Windows 2000/XP/2003, and MS Office 2000/2003
• Minimum 3 years experience working in a Help Desk environment with installations and technical support.
• Experience with Help Desk software, such as Track-IT and Surf Control.
• Knowledge of network administration functions.
• Knowledge of Windows Active Directory, Exchange, Antivirus, and Internet Explorer.
• Knowledge of Wi-Fi networking technologies, equipment, and connectivity.
• Strong verbal and written skills. Ability to communicate with technical and non- technical associates, as well as senior management audiences.
• Occasional need to move computer equipment for installations, etc.
• Additional experience, ability to learn, and willingness to work in a fast paced environment preferred.
• Will require 24x7 cell phone and Internet accessibility.

The Academy of Art offers employees' health insurance, 401K Plan, paid vacation and holidays, and a commuter program. We also offer a unique opportunity to take an undergraduate art course free of tuition each semester.

For further information on the Academy: www.academyart.edu

How to Apply: