Lead Technical Support Engineer

This is an opportunity to deliver a system which is technically challenging and has tremendous customer value. Allocade
started with very sophisticated NASA technology and applied it to a problem that challenges hospitals every day.

We are looking for a Lead Technical Support Engineer to become the foundation of world-class support organization. This
position will be tasked with laying the ground work for an entire organization with a tremendous opportunity for growth. You will also
have the day-to-day responsibilities for working with a wide range of healthcare providers across the country.

• Responsibilities
o Manage all incoming support issues from customers and respond according to the appropriate service level agreement
o Develop scalable processes to grow support team to meet customer growth
o Define tools and infrastructure required to support products deployed across the country
o Provide remote support Field Operations teams in the deployment of new systems
o Manage relationships with Engineering and Quality Assurance to address technical issues from the field

• Technical Skills
o Experience working with enterprise level, multi-tiered, applications
o Experience supporting enterprise Healthcare applications using HL7
o Understanding of the following is desired (though not required): Relational databases (preferably MySQL), Apache Tomcat,
Management software including systems/network monitoring applications, Microsoft Windows Server Operating Systems,
Enterprise level backup, anti-virus and security, General knowledge of networking systems
o Proven analytical skills in a fast paced support environment
o Able to successfully prioritize and work with multiple open support tickets

• Requirements
o Live in and around San Francisco Bay Area
o 2+ years in a Technical Support role in an Enterprise Support Operation

This is a unique startup opportunity:
• You'll be an early employee with corresponding opportunities for growth, leadership, and having a direct impact.
• We look for smart, creative thinkers, not a collection of buzzwords and skills that are quickly obsolete.
• You'll be working on a very practical system that helps people in hospitals.
• We have deep experience creating successful products and companies.
• We are a well funded startup with a rapidly growing base of customers and revenues.

If this sounds interesting, please send a copy of your resume to jobs@allocade.com

• Principals only. Recruiters, please don't contact this job poster.
• Please, no phone calls about this job!
• Please do not contact job poster about other services, products or commercial interests.