The purpose of the Desktop Systems Analyst role is to help and assist our users with all IS and infrastructure technical needs. The Desktop Systems Analyst is the primary representative of the IS team that will address any and all technical problems that a user at our company may encounter. This includes the full realm of activation and deactivation of a user from ordering hardware to managing the decommissioning and recycling of hardware. As the first line of contact with the users and possibly clients, all duties must be performed with the greatest degree of professionalism. Independent, organized and detail minded individuals that thrive in a team environment highly desired. This position is temporary and is anticipated to last one month, but with the potential to go longer.
Duties and Responsibilities
- Activate and deactivate users
- Create and deactivate accounts in Active Directory
- Order hardware for incoming users
- Build and configure computers for new hires per checklists
- Perform IS Orientation for new hires
- Collect and process data for deactivated users per checklists
- Address incoming service requests from the ticketing system
- Work on tickets from the ticketing system
- Address all incoming service requests within the Service Level Agreement
- Create tickets in the ticketing system for service request that come in from email or walk ups
Ensure that all workstations have:
- Network connectivity
- Telephone
- All required computer accessories (keyboard, mouse, display)
- Troubleshoot and resolve all user workstation issues
- Networking
- Printing
- File Sharing
- All hardware
- All software
Working with the rest of the IS team across the globe with:
- Team projects
- Individual projects
Qualifications:
Proficient with both Mac OS X and Windows OS (XP, Vista)
-Expert Mac OS X is a plus
-Expert Windows OS is a plus
-Experience with provisioning accounts in Active Directory
- User accounts
- Binding computers to the domain
- Basic knowledge of networking and network components
- Strong communications skills (verbal and written)
- Documentation and procedures
- Ability to professionally articulate solutions and recommendations
- Ability to multitask, stay focused and complete tasks
- Ability to keep composure in high stress situations
- At least 2 years experience in a technical support role in a professional environment
We are an equal opportunity employer. EEO
- Compensation: commensurate with experience
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.
