Process and respond to service tickets. Identify, troubleshoot, diagnose and resolve basic to advanced technical and non-technical questions and problems.

Responsibilities

- Communicate with clients via phone and/or email
- Diagnose source of issue
- Resolve basic Tier 1 level support requests
- General I.T. duties such as diagnostics, OS and software installs, etc

Requirement:
- High Customer Service aptitude
- Thorough technical skills in Windows XP, Win Srv 2003, MSOffice (subject to testing and evaluation)
- Ability to handle stressful/difficult technical and customer service situations
- Sound judgment in all situations
- Ability to effectively multi-task and closely follow a schedule
- Professional appearance

Compensation:
DOE

Applications accompanied with resumes will be considered only. MUST BE AN OAKLAND RESIDENT!!

• Location: Oakland
• Telecommuting is ok.
• This is a part-time job.
• This is a contract job.
• Principals only. Recruiters, please don't contact this job poster.
• Please, no phone calls about this job!
• Please do not contact job poster about other services, products or commercial interests.