Silver Spring Networks is growing and looking for an experienced Network Operations Center (NOC) Lead, Senior and
Engineers to build out our Graveyard team providing 24x7x365 support for the networks, systems and applications used to deliver a variety of managed services to our customers. The service platforms include an RF mesh network based on Silver Spring Networks technology, a variety of WAN technologies from cellular-based (EVDO, CDMA) to traditional Ethernet, and a data center environment comprised of various servers, databases, storage arrays and related network infrastructure.
Responsibilities
*Staff the SSN 24x7 Network Operations Center
*Monitor all production networks, servers, applications and services
*Respond to alerts/alarms according to standard operating procedures
*Respond to escalations from SSN Customer Service (Tier 1 & 2) or Customer NOCs
*Track all issues in a ticketing system;
*Help define and document operations Methods & Procedures (M&Ps) for the Network Operations department.
*Implement and strictly follow change management procedures and systems to ensure the reliability of the network
*Prepares status reports and schedule routine system maintenance.
*Develop and maintain system architecture and operational documentation.
*Document changes in location, status, and configurations of asset and resources.
*Work with third party vendors both during routine deployment and outages. Ensure escalations are handled in a professional, consistent, and relentless manner.
*Position involves working revolving schedules (i.e. shifts) and is included in regular rotation of an off-hours pager
Qualifications:
*Minimum of 3-5 plus years of relevant NOC experience for the Lead and Senior positions.
*Minimum 1 to 3 years of relevant 24x7x365 NOC experience, preferably at a carrier-class level with an Internet or Application Service Provider.
or degree from a recognized college or university, with a bachelor’s degree in computer science, information systems, electrical engineering, or a related field. Qualifying experience and/or technical certification (e.g. CCNA, MCSE) may substitute for the required education.
*Excellent analytical and problem-solving and technical troubleshooting skills.
*Ability and willingness to learn in a fast-paced, startup environment.
*Strong verbal and written communication skills; ability to remain composed and professional in stressful, high pressure situations.
Technical competence:
*Network management, including monitoring, capacity, performance, and service level reporting.
*Wide area network technologies, such as ISDN, Frame Relay, T1, DS3, OC3/OC12, and other carrier-based services including mobile data services like EVDO, GPRS, EDGE, CDMA and 1xRTT
*Solid understanding and practical use of TCP/IP and related Internet protocols, especially IPv6.
*Strong familiarity with UNIX-based operating systems and CLI environments; shell/perl scripting capabilities are highly desirable
*Network monitoring tools and techniques, intrusion detection systems, switches, routers, firewalls, and IP addressing. IPv6 experience is a plus.
*Experience with wireless/RF networking technologies is desirable.
*Experience working on Cisco router/switch/firewall platforms; CCNA/CCNP desirable
*Schedule flexibility with ability to work non-standard business hours and shifts.
*Highly motivated, self starter with a positive attitude and strong initiative to face the challenges of a very fast-paced, high-energy, yet sometimes stressful, customer-focused operations organization.
How to apply:
Qualified candidates should email their resume to careers@silverspringnet.com, referencing your name and job in the subject line.
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.
