Network Engineer

About Us

HumanConcepts is a successful and growing software company located just north of San Francisco in Sausalito, CA. Our product is a leader in its category and is in use by over 400 of the Fortune 500. Our company is privately held and profitable. (We're steps away from public transportation - bus/ferry and also offer free on premise parking.)

Our Philosophy

Our goal is to build an organization of smart, ambitious people that are committed to our mission and focused on winning.

Position Summary

We have an exciting opportunity for a Network Engineer. This is a hands-on technical position, working with systems that run our SaaS business as well as other internal and customer facing systems.


*IMPORTANT* – Please read before submitting: ** In you cover letter, please describe how your skills meet the qualifications listed below. This is an on-premise position at our Sausalito office. Include the words Senior Network Engineer in the email title otherwise it will not get routed properly.


Responsibilities:

• Demonstrate your domain knowledge by suggesting, designing, and implementing solutions for the many technical challenges faced by the Net OPS team.
• Design, install and manage internal and customer facing networks (servers, firewalls, routers, switches etc.)
• Lead and mentor junior team members.
• Plan, acquire and coordinate installation of in-house and remote hardware and software across the organization’s network.
• Develop processes for Deployment, Maintenance and Backup of various systems.
• Manage and ensure effectiveness of security solutions, including firewalls, anti-virus solutions and intrusion detection systems.
• Review and continually improve on systems monitoring and alerting of all critical systems components.
• Work closely with the Technical Support organization to ensure a quick turn around on escalated support tickets and facilitate communication and process channels between Support and Systems Net OPS team.
• Collaborate with Software Engineering, Networking, and Product Management groups on new product offerings and enhancements to existing products and systems.
• Use business writing skills to draft end user communications and documentation for departmental processes / procedures.
• Change and configuration management, rigorous adherence to change and configuration control procedures.
• Deploy and administer web servers and application servers.
• IP and DNS Management.
• Some weekend and non-business hours work required.


Qualifications:

• Minimum 4 year degree or 2 year degree with CCNA or MCITP certification.
• Strong interpersonal and written communication skills; capable of writing purchase justifications, training users in complex topics, making presentations to an internal audience, and interacting positively with upper management.
• Independent problem-solver, self-motivated.
• 5+ years of experience as a system administrator, experience with both Microsoft windows and Linux operating systems is required.
• 2+ years experience in high availability customer facing production environment is required.
• Virtualization technologies – ESX, Parallels Virtuozzo, Hyper-V
• Deep domain expertise in enterprise or data center environments with server technologies including:
- o Networking fundamentals, router and switch configuration, IP Planning.
- o TCP/IP, NAT, DNS, SMTP, HTTP and SSL.
- o VPN Servers , PTP VPN, Load Balancers,
- o Storage (Fiber Channel, SAN, NAS, iSCSI)
- o Cisco ASA, Catalyst switches, and IP routing.
- o Hardware and software firewalls and network security concepts (IDS, Pen Testing).
- o MS Exchange, Active Directory
- o MS SQL Server and other database technologies
- o Monitoring (Nagios, WebWatch, MOM, SNMP)
- o Backup (Symantec, Acronis, VRanger)
• IT operations knowledge – Ticketing Systems, Change Control, Asset Management
• Meticulous and well-documented work is an absolute must.
• Working knowledge of Change Control, Configuration Management and Incident Management.
• A passion for technology and customer service.
• Ability to balance interruption with ongoing projects and deadlines in a fast-paced work environment.

Desired Skills:

• Data center experience, including cabling, racking, etc.
• Experience in a SaaS environment.
• Experience with Windows 2000 Active Directory.
• Experience, building, configuring and administering Linux (Fedora, RHEL) servers.
• Experience with LAMP applications.
• Scripting Languages (dos, csh, ksh, awk).


Submit your resume and cover letter with techjobs@humanconcepts.com.

• Location: Sausalito
• Compensation: DOE
• Principals only. Recruiters, please don't contact this job poster.
• Please, no phone calls about this job!
• Please do not contact job poster about other services, products or commercial interests.