InsideTrack, Inc. (www.insidetrack.com) is the nation’s leading fast growing, mission driven education company of student coaching services for increasing customer retention in the $180 Billion higher education market. Since our founding in 2000, InsideTrack has served more than 200,000 students at 50 campus locations and has consistently demonstrated improved student outcomes in numerous controlled studies. The company is well-funded and backed by top tier venture capital firms.

Position Description
The Systems Administrator role is critical to success of InsideTrack. This position is part of a dynamic team committed to providing outstanding customer service. This employee can work out of our Portland, OR or San Francisco, CA office.

Key responsibilities:
• Apply industry standard systems analysis techniques and procedures to determine hardware, software, and system functional specifications – including design, documentation, creation, testing, and modification of computer systems or programs.
• Implement management policies into business operations
• Own and troubleshoot issues from start to finish – with follow up as necessary
• Work in and around servers to ensure 24/7 availability
• Troubleshoot Windows workstations/servers, Office, VPN, firewalls, networking, printing, etc
• Document IT processes
• Provide 2nd tier support to helpdesk personnel and assist as necessary in high load situations
• Work cooperatively with other departments
• Provide training for helpdesk staff on systems administration tasks
• Maintain security and privacy of the information systems, communication lines, and equipment

• Develop, review, and certify all back-up and disaster recovery procedures and plans

Technical Qualifications
• Windows Server 2003/2008
• Exchange 2007
• Advanced Active Directory experience (site topologies, group policy, DFS, etc)
• Backup Exec 12.5
• IIS6 and 7 – PHP experience is a plus
• MySQL experience a plus
• Microsoft DPM, SCCM, SCOM experience a plus
• SQL 2005 and 2008 (SSAS, SSRS, SSAS, BI tools a plus)
• EqualLogic iSCSI SAN (or other iSCSI SAN experience)
• HP Proliant Servers (primarily DL360’s)
• Cisco ASA/IOS expertise, including site-to-site VPN configurations
• MPLS network environments
• Cisco 3560, 3750 – must understand VLAN, link aggregation, etc
• Cisco 26/28xx series ISRs
• Blackberry Enterprise Server 4/5.x management
• VMWare vSphere/vCenter experience (Enterprise) – HA/DRS, VCB/P experience a plus
• Corporate system security products (AntiVirus, Encryption, Spam prevention, NAC)
• Network Reporting/Monitoring e.g. Cacti/MRTG
• Helpdesk software management/SLA escalation processes
• Remote systems management experience
• SIP/SCCP VOIP telephony experience

Required skills:
Must be:
• Able to evaluate critical systems, prioritize workflow, and determine solutions
• A self-starter
• Willing and able to learn – if you can Google to find an answer, you are on the right track!
• Have excellent written and verbal communication skills
• Able to maintain a professional and effective working relationship with managers and coworkers
• Able to work flexible hours, including evenings and weekends, some 24/7 support may be required
• Able to learn new technologies and acquire new skills
• Occasional travel to remote office locations and proven experience supporting a multi-site environment
Application Process: (Note: You must follow these directions completely or your application will not be considered.)

Please e-mail your cover letter (including your salary requirements) and resume to:
http://tbe.taleo.net/NA7/ats/careers/requisition.jsp?org=INSIDETRACK&cws=1&rid=110

Please, no phone calls!

• Principals only. Recruiters, please don't contact this job poster.
• Please, no phone calls about this job!
• Please do not contact job poster about other services, products or commercial interests.