BreakThruHiring Proudly Presenting:
an
experienced Technical Support Engineer to field Customer questions and issues on the Database software suite (DB, tools, and 3rd party connectors), and Data Warehouse Appliance hardware, OS, file system and networking. This is a key position for the ongoing success of this peninsula-based highly reputable and
growing data warehouse software company. This individual will also have a direct impact on the company’s ability to up sell and use existing customers as reference for new customer acquisitions.
Job duties include:
Troubleshooting database, hardware, OS, networking from Customers and internal departments (Professional Services, Systems Engineering, Platform Engineering)
Create product bulletins and maintain an up to date Knowledge Base by contributing new content throughout product life cycle.
Contribute to our support and customer success by taking initiatives to improve process, team work, and/or any other area that would improve overall team productivity.
Handle stressful situations effectively and escalate as appropriate.
Assist with any other initiatives as needed (testing new product features, proactive support).
Education and Experience Requirements:
Must have experience supporting RDMBS (Oracle/SQL Server) and/or systems administration (Solaris/Unix/Linux) , AND be willing to learn those areas that are outside of current comfort zone.
Good Knowledge of SQL.
Experience with end-user Reporting/ETL tools (BO, Cognos, Informatica etc) and large-scale data warehousing experience is desirable.
Scripting skills in Bash, Perl, Python or MapReduce - a plus.
Experience with MPP databases (Teradata, Netezza/Greenplum) or PostgreSQL is a plus.
Must have prior experience in customer-facing consulting or support / call center skills.
Must have exceptional customer service and customer advocacy skills
Must have excellent verbal and written communication skills
Must be able to follow a process flow and handle calls per procedures.
Desirable to work alternate shifts and/or be on call.
If you are qualified and looking to make a move with a leading-edge and growing software company, please email your Word doc. resume to:
to Sandy Bruschi at: Sandy@BreakThruHiring.com
Act Fast! We are currently interviewing!
- Location: Peninsula
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.
